Return and Refund Policy

Thank you for shopping at Meru Sports.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that you purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to
• MERU SPORT SDN BHD,
  15-1-2, Jalan Setia Prima A U13/A, Setia Alam, 40170 Shah Alam, Selangor
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Meru Sports, accessible from
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

Customers may only apply for refunds and/or returns of the product in the following circumstances:

• Strung rackets are not applicable for refund & return;
• The Goods have not been received by customers;
• The Goods received is incomplete (missing quantity or accessories);
• Meru Sport has delivered a product that does not match the agreed specification (e.g. wrong size, colour & etc.) to customers;
• The Goods received have physical damage (e.g. zip malfunction, racket crack & etc. 

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were received in the last 2 days.
• The Goods isn’t used or damaged.
• The Goods must have the receipt or proof of purchase.
• The Goods are in the original packaging.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular price Goods may be refunded.

Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Customers will only be refunded after Meru Sport has received the returned item in accordance with our Return Policy. The refund will be made according to how payments were made.

Returning Goods

• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
• Only regular price Goods sold through MeruSport.com.my have a 7 days return policy from the date of invoice.
• Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
• The buyer must inform us within 7 days period as of the INVOICE DATE of the product being returned.
• The buyer will take full responsibility for the Goods during the return shipment back to us. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
• MeruSport.com.my will confirm with the buyer of return arrangement and the buyer must ship the product back to MeruSport.com.my at his/her own cost.
• The items must be shipped back within 10 business days from the date of our written letter.

Exchanging Goods

Exchange product(s) must be returned in new and original condition with original product packaging, price tags and labels, unuse, unworn and unwashed. Exchange is strictly subject to the stocks availability. Any shoes returned must be returned in their original box with tags. 

• For exchanges to goods of equivalent or lower price, no refunds will be given.
• For exchanges to goods of a higher price, customer will be required to pay the difference.
• Exchange policy is granted for 1 time only for each transaction.
• Meru Sport reserves the right to deny the exchange if the product(s) returned is not in accordance with our Return Policy.

Customers can exchange the product with a new one by contacting us

By email: admin@merusport.com.my

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: admin@merusport.com.my

Return Address:
Please send the return shipment to the address below:

MERU Sport Sdn Bhd ( Warehouse )
127G, Jalan Cokmar 1, Off Jalan Meru, 41050 Klang, Selangor.

Or call us at 03-3343 4893/ 011-5751 2057  and our friendly customer service staff will be happy to assist you.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: